POLICY

Returns and exchange details
I gladly accept returns, exchanges and cancellations

 As all the jewels are made to order, If you are unhappy with your purchase and you want to return your item a restocking fee will be applied as follow: 

-30% of your item's price if it was made without gemstones

-35% of your item's price if it was made with gemstones

We will refund the amount after receiving the item.

- You will be responsible for the restocking fee and custom fees back to us and also for paying for your own shipping costs for returning your item.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
-Make sure you will post back with a secure courier fully trackable and insured.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. 

Please contact us at: nooijewelry@gmail.com

Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase

Changes and cancellations:
- Free of charge if you request any change or cancellation to your order within 12 hours of purchase.

Our return policy:
- If you are unhappy with your purchase, please let us know within 7 days after receiving the item. We will give you the return address and will refund the amount minus shipping once we receive the piece back.

- If you cancel your order a restocking fee will be charged as follows:

-30% of your item's price if it was made without gemstones

-35% of your item's price if it was made with gemstones

- You will be responsible for the restocking fee and custom fees back to us and also for paying for your own shipping costs for returning your item.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
-Make sure you will post back with a secure courier fully trackable and fully insured.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom, Bespoke or personalised orders
- discounted 
- items discounted with coupon discount
- items on instalment plan

POLICY RESIZING:
If you provided the wrong ring size and want to re-size it we are happy to resize this for you but, we charge a 50 euro fee and DHL or normal postage shipping back to you.

Please contact me if you are interested in having your ring resized.

Customers will be responsible for all shipping costs and customs duties and/or taxes.

If there is a sizing issue, don't hesitate to contact us.
Payment
We accept payments via PayPal and credit card.
**PayPal is highly recommended for a fast delivery**
Shipping
Most orders take 5-7 days to make. Some orders take longer, depends on the stones stock we have. Made to order ring with stone, please allow us 15-20 days to make.

We provide tracking number for all shipping. Delivery time within Europe is 1-2 working days and international is 5-7 working days. All items are packed in a box ready for gifting.

✻✻✻ Unfortunately we don't ship to RUSSIA✻✻✻
Currently Russian customs authorities have a restriction on dutiable shipments sent to private individuals.

If you want an express delivery, please let us know upon purchase, it should take 3-5 working days for international.

✻✻✻ CUSTOMS FEES ✻✻✻

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Italy

Please contact us for a specific delivery address.

 

Sizing details:

Accurately measuring your ring size
If you do not know your ring size, or want to double check, it is advisable to visit a local jeweler.

Tips for accurate measurement:
• Measure your finger in warm temperatures at the end of the day (this is when your finger is at its largest).
• Avoid measuring cold fingers (cold fingers are smaller than warm fingers).
• If your knuckle is much larger than the base of your finger, make sure to measure both the base of your finger and your knuckle. Select a size between the two to allow enough room to comfortably slip over your knuckle.
• Your primary hand’s ring size can be a half to a full size larger.
• Do not use printable sizers found online.

Shipping methods for the returned item:

Please ship the returned item via registered mail (USPS) or with FedEx, UPS or DHL for tracking purposes. In addition, please make sure that signature confirmation and adequate insurance is included to cover the purchase price. We will not be responsible for reimbursement or compensation in the event that return package is lost, stolen, or mishandled. Shipping charges for any returned item(s) are the responsibility of the
customer.

IMPORTANT: Buyers are responsible for any and all customs charges, taxes and any additional postal fees on the returned item.

 

Import taxes and fees that may apply:

Import taxes and fees that may applyThe customs office in the destination country may apply import duties, VAT, taxes or any other fees depending on the country’s requirements. In addition, the carrier handling the transport of the package may add processing fees if they act as a broker to clear your package through customs. All charges required for customs clearance will be the responsibility of the recipient. Please check with your local customs office to determine all fees that may apply to your purchase.

International customers are responsible for all duties, VAT, taxes, fees and additional carrier charges which may apply and are non-refundable by NOOI jewels

 

Financing option available through Paypal:

If you are a Paypal member, they now offer financing which you can use to make payments for up to six months. Here is more information on the program:

www.paypal.com/us/webapps/mpp/paypal-credit

 

Production time:

Most of our pieces are made to order.

Solid gold pieces take from 2 - 3 weeks to be finished. Production time depends on the amount of stones on stock, in case of a custom design the production time is a bit longer.

 

Installment plan

We offer the possibility to pay in multiple partial payments, that way you can purchase an item in a pace most comfortable to you.

If you would like to purchase an item in more installments, please contact us on Etsy beforehand.

The piece is shipped as soon as the last instalment is paid.

Installment plan:

We offer the possibility to pay in multiple partial payments, that way you can purchase an item in a pace most comfortable to you.

If you would like to purchase an item in more installments, please contact us on Etsy beforehand.

The piece is shipped as soon as the last instalment is paid.

Gift wrapping and packaging:

Each item comes in a NOOI gift jewellery box, a high quality presentation box and a perfect box to keep your jewellery while you're not wearing it.

Rush orders:

In case you need to receive your order by a specific date, please contact us beforehand on Etsy.

We're always happy to rush an order to make sure it arrives on time.

In some cases an upgrade to express shipping may apply to ensure a timely delivery.