FAQ
1. What materials are used in Nooi Jewelry?
All of our jewelry pieces are crafted from high-quality materials such as 18-carat gold, 14-carat gold, silver, genuine diamonds, and natural gemstones, ensuring durability and a luxurious feel. We also use ethically sourced gemstones in our designs.
2. How do I care for my Nooi Jewelry?
To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in the original packaging or a soft cloth pouch when not in use. Gently clean them with a soft, dry cloth to maintain their shine.
3. What is your return and exchange policy?
We offer a 7 days return policy on all non-customized items. If you wish to return or exchange a product, please ensure it is in its original packaging and condition. Customized or engraved items are not eligible for return. For more details, visit our Return & Refund policy page.
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
5. Do you offer Free shipping?
Most of the countries are free Shipping, delivery times vary depending on the destination
6. Can I customize a piece of jewelry?
Yes, we offer customization services for select pieces, Please contact our customer service at nooijewelry@gmail.com for more information and quotations.
7. How can I contact customer support?
You can reach our customer support team via email at nooijewelry@gmail.com or call us at + 39 3358473428.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety and security.
9. Is my personal information secure?
Yes, your privacy is important to us. We use industry-standard encryption to protect your personal information.
10. How does Nooi Jewelry ensure the quality of its products?
At Nooi Jewelry, we are committed to delivering the highest quality products to our customers. Each piece of jewelry undergoes rigorous quality checks at every stage of production, from material selection to final inspection. We ensure that every item meets our strict standards for craftsmanship and durability. For more details, please visit our Quality Assurance page.
11. Are the diamonds certificated?
0.30 Ct. and above come with a GIA certificateUpon request we can prepare the certificate of authenticity for diamonds under 0.3 ct.
12. Are the Moissanites certificated?
5 mm and above are with certificate of authenticity card
13. Are the coloured stones certificated?
Coloured stones and black diamonds are not certificated.
14. Gold Hallmarks
My company is a registered company at the Italian chambers of commerce in Italy All our jewels come with the hall marks one is the stamp of my registered number, the other one is the stamp that will tell you the carat of gold. (750 that is 18k or 585 that is 14k)
All the jewels are hallmarked, all stamps are marked with a press in the inner part of the shank as a guarantee of the purity of the gold and also our progressive number.
As a Registered Jeweller I cannot declare something that is not real such as gold or stones, this is a world-wide r
15. Will I have to pay customs duties and taxes for my order?
International customers outside European Union are responsible for all duties, VAT, taxes, fees and additional carrier charges which may apply These taxes must be paid by the recipient and are non-refundable by NOOI
16. Will I have to pay customs duties and taxes for orders shipped within the EU ?
Orders shipped within the EU do not incur customs duties.