Quality Assurance

 

NOOI Jewellery Warranty Policy

At NOOI, we stand behind our products and offer a warranty covering hidden manufacturing defects for 12 months from the date of product delivery. This warranty is valid only if the product has not been subjected to major physical or chemical stress, has not been altered (such as resizing), and shows no abnormal signs of wear. Minor surface scratches or signs from day-to-day use are considered normal wear and are not covered. The warranty is valid only when the original invoice is provided.

Warranty Exclusions

The NOOI warranty does not cover the following:

  • Discoloration caused by exposure to chemicals, cosmetics, pools, hot tubs, or bathing

  • Wear and tear on prongs or other metal components that may require restoration over time.

  • Bent, caught, or worn-out prongs resulting in the loss of stones.

  • Lost or chipped stones due to normal wear or accidental damage.

  • Repairs, modifications, or services performed by any party other than NOOI.

  • Dents, knicks, or scratches from regular wear and use.

  • Tarnishing of metals, especially when exposed to agents such as perfume, salty air, sulphur, creams, hairspray, chlorine, or acidic skin pH.

Please note that natural variations, including slight irregularities in craftsmanship and inclusions in gemstones, are inherent to handmade jewellery and not considered defects. These details are part of the unique charm and individuality of each NOOI piece.

 

GOLD HALLMARKS
We are a registered company at the Italian chambers of commerce in Italy and all our jewels come with the hallmarks that guarantee their purity against all legal standards of purity (fineness).

Hallmarking gives consumers an assurance regarding the purity of the gold they are buying.


OUR JEWELS COME WITH FOUR MARKED STAMPS.

  1. The first stamp is of our registration number
  2. The second mark indicates the quality of the gold. This shows the fineness of the metal – ie purity of the precious metal content in parts per 1000.  For example, 750 parts per 1000 by weight is equivalent to the old 18-carat gold standard or 585 parts per 1000 by weight is equivalent to 14-carat.
  3. The third mark is ITALY, and
  4. Fourth mark is NOOI

As a registered jewelry company all the stamps are officially registered at the italian chamber of commerce.

All the stamps are marked with a press in the inner part of the shank as a guarantee of the purity of the gold and guarantees of the authenticity of the rings.

Warranty 24 months

Customer satisfaction is our number one priority. Please contact us if you have any questions or feedback.

 

DIAMONDS
We only work with reliable suppliers from Europe who adhere to the Kimberley Process standards which means each of our diamonds is conflict-free. All Round diamonds of over 0.30 carat come with a GIA certificate and that is a testament to the quality of the stone.

COLORED GEMSTONES AND BLACK DIAMONDS
All of our stones and diamonds go through an extensive quality check to ensure the best color and clarity. After the quality check, they are hand-set by master craftsmen.

Certificates Note* The Coloured gemstones and Black diamonds are not certified. Because of their opaque nature, black diamonds can not be graded on the GIA Clarity scale and the testing might give inaccurate results, thus they are not certificated.