Shipping Policy

We understand your excitement to receive the product as soon as you place an order. Thus, we try our best to live upto your expectations and provide you with the product at the earliest possible. Each package box is carefully packed, and the products are inspected and checked by quality controllers to ensure that you receive the safe, secure, and best-quality product. The order will be shipped out with DHL EXPRESS fully insured and trackable with the added security of the requirement of the recipient’s signature upon receiving the product.

Note: All jewels priced over 1000 EUR will be packaged with a high-security bag/sealed bag. For orders under 1000 EUR, the jewels are packaged with a standard Yellow DHL EXPRESS Bag. Both the packages ensure the highest security.

Production Time
Most of our pieces are made to order. Solid gold pieces may take upto 2 - 3 weeks to be finished. Besides, the production time also depends on the number of stones in stock. In the case of custom design orders, the production time might take a bit longer.

Gift Wrapping and Packaging
Each item comes in an NOOI gift jewellery box, a high-quality presentation box, and a perfect box to keep your jewelery safe when you're not wearing it.

Instalment Plan
Now, you don't have to let finances come in between you and your love for jewelry. If you want flexible payment options to purchase the product, we offer you an instalment plan that allows you to pay in multiple partial payments free of charge. This plan helps you to reserve the item, or if it is a bespoke order you can pay in instalments as per the progress of an order.
If you would like to purchase an item in instalments, please contact us by email at nooijewelry@gmail.com beforehand.
Note* If you purchase the product on an instalment plan, the piece is shipped as soon as the last instalment is paid.

Rush Orders
If you need to receive your order by a specific date, please contact us at nooijewelry@gmail.com beforehand.
We're always happy to rush an order to make sure it arrives on time.
In some cases, an upgrade to express shipping may apply to ensure timely delivery.

INTERNATIONAL ORDERS
✻✻✻ Unfortunately, we don't ship to RUSSIA and UKRAINE✻✻✻
Currently, Russian and Ukraine customs authorities restrict dutiable shipments sent to private individuals.
If you want express delivery, please let us know while purchasing the product. It will take upto 3-5 working days to process international orders.

CUSTOMS FEES
All international buyers (all the customers outside the European Union) have to pay customs duties or taxes imposed by their respective countries. NOOI is NOT responsible for paying those fees, so please be aware of the customs laws applicable in your country before purchasing. Moreover, you will have to be responsible for knowing and abiding by any import restrictions applied to your country for deliveries from Italy. So, please plan this accordingly.

Please check with your local customs office to determine all fees that may apply to your purchase.
Please read through the return/exchange policy before purchasing. Each ring is handmade just for you as per your preferred size and metal. So, we can not accept returns for personalised orders.
Please contact us for a specific delivery address.

IMPORT TAXES AND FEES
Customers will have to pay the Import taxes and fees that may apply to customs offices in the destination country, including import duties, VAT, taxes, or other fees depending on the country’s requirements. All charges required for customs clearance will be the responsibility of the recipient. Please check with your local customs office to determine all fees that may apply to your purchase.
International customers are responsible for all duties, VAT, taxes, fees, and additional carrier charges which may apply.

*All products of international orders are non-refundable.